Privacy Policy

Last updated: January 2025

Entracte Theatrix ("Company," "we," "us," or "our") operates the Entretix ticketing platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By using the Service, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when using our Service:

  • Account Information: Name, email address, phone number, and password when you create an account
  • Purchase Information: Name, email, and phone number when purchasing tickets
  • Payment Information: Credit card details are collected and processed securely by our payment processor, Stripe. We do not store your full card numbers.
  • Event Organizer Information: Organization details, venue information, and event descriptions
  • Communications: Information you provide when contacting us for support

Information Collected Automatically

When you access the Service, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
  • Location Data: General geographic location based on IP address

2. How We Use Your Information

We use the information we collect to:

  • Process ticket purchases and deliver tickets electronically
  • Create and manage your account
  • Send order confirmations and event reminders
  • Process payments through our payment processor
  • Provide customer support and respond to inquiries
  • Enable event organizers to manage their events and communicate with attendees
  • Improve and optimize the Service
  • Detect and prevent fraud or unauthorized access
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities:

  • Essential Cookies: Required for the Service to function (authentication, security)
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how users interact with the Service

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Event Organizers: When you purchase tickets, we share your name, email, and relevant order information with the event organizer
  • Service Providers: We share information with third-party providers who perform services on our behalf (payment processing, email delivery, hosting)
  • Legal Requirements: We may disclose information if required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us permission to share your information

5. Third-Party Services

Our Service integrates with the following third-party services:

We encourage you to review the privacy policies of these third-party services.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide the Service and maintain your account
  • Comply with legal obligations (tax records, transaction history)
  • Resolve disputes and enforce agreements

Order and ticket information is typically retained for at least 7 years for financial and legal compliance. You may request deletion of your account, subject to our legal retention requirements.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal exceptions
  • Portability: Request your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at [email protected].

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password hashing
  • Regular security assessments
  • Access controls and authentication
  • PCI-compliant payment processing through Stripe

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us at [email protected].

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Entracte Theatrix
Email: [email protected]